Why can't I edit a colleague's comment on POS?

Quotes and ordersUpdated 2 Nov 2026

Short answer

Staff can edit or delete their own comments; the store owner can change another person's comment.

If a colleague's comment needs correcting, ask its author or the owner, or add a clarification in a new staff comment. Shared-register comment identity follows the POS account, so check the displayed author.

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