OrderPilot
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Hi there, how can we help?

Search 146 Academy guides and every FAQ answer, or send us a message. A person who knows OrderPilot replies within 24 hours.

PopularTake a depositFix a problem on POSGive staff access

Rather ask a person? Send us a message

Chip, the OrderPilot beaver, wearing a headset
Email support support@meetorderpilot.com
  • Replies within 24 hours
  • 8 am – 6 pm Eastern
  • Want a call? Ask in your email

Where to look

The fastest way to an answer

Learn it step by step

146 Academy guides for owners, showroom staff and purchasing, with a path for your first week.146 Academy guides for owners, showroom staff and purchasing.

Open the Academy

Find a quick answer

Short, direct answers to the questions stores ask most, from deposits to permissions.Short, direct answers to the questions stores ask most.

Open the FAQ

Talk to a person

Send us a message. We reply within 24 hours, 8 am – 6 pm Eastern.

Send us a message

Email support

Talk to a person who knows OrderPilot

support@meetorderpilot.com
24 hoursto a reply, often much sooner
8 am – 6 pmEastern Time
Callsask for one in your email and we'll find a time

Before you write

These help us answer in one reply.

  • Your store's .myshopify.com address
  • What you were doing, and where: Shopify admin or POS
  • The Error ID, if OrderPilot showed one. How to find it
  • A screenshot, if you can
Go to the form

Feature requests and feedback

Tell us what would help your store

Ideas, rough edges, things you love. Every message goes to the team building OrderPilot.

Share your feedback

What makes feedback easy to act on

  1. What you'd like OrderPilot to doThe job, in your words. A screenshot or example helps.
  2. What it would change for your storeTime saved, fewer mistakes, happier customers.
  3. How you handle it todayThe workaround, the spreadsheet, the extra app.
Chip, the OrderPilot beaver, writing on a clipboard

Get in touch

Send us a message

Questions, problems, call requests, feedback, we want to hear it all.

  • It reaches support@meetorderpilot.comSame inbox as email, so nothing gets lost.
  • A person replies within 24 hours8 am – 6 pm Eastern, often much sooner.
  • Rather talk it through?Pick “Ask for a call” and suggest a few times.
What's it about?

If OrderPilot showed an Error ID, paste it in your message.

We reply within 24 hours, 8 am – 6 pm ET.It reaches support@meetorderpilot.com. We reply within 24 hours, 8 am – 6 pm ET.

Account questions

Your plan, your team and your data

Manage your subscription and locationsChange plans and covered locations How much does OrderPilot cost?Plans and what each includes Give staff accessInvite your team to admin and POS How roles and permissions workWho sees costs, who changes prices Data requests, resets and uninstallingWhat happens to your data and how to remove itWhat happens to your data Can we keep our records if we leave?Your orders, documents and history

Privacy or data request? Email privacy@meetorderpilot.com.