Why can't I add a template's Shopify product or an Add-On product on its own?
OrderPilot's template and add-on products must be sold through their configured template, with the customer's options selected.
Add the template from Templates instead of adding its Shopify product as a plain line. Add-ons are not standalone items; keeping them within the template preserves the intended configuration and pricing.
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People also ask
From other topicsDoes deactivating or deleting a template delete its Shopify product?
No. Deactivating a template archives its Shopify product, and deleting an unused template also archives the linked product. Existing orders, purchase orders and stock can still refer to its variant.
Stock or purchasing records can prevent template deletion; deactivate the template instead. Shared option products remain unchanged.
Can I edit a template's product directly in Shopify?
Change a template's managed product fields in OrderPilot, because the next sync can overwrite edits made directly in Shopify. Update the template's price, product type and option data in OrderPilot, then save. An active template queues another sync so its Shopify product receives the changes.
Open its own pageFull guide: How templates sync to Shopify products
Why is my template's Shopify product type "Living room › Sofas"?
OrderPilot sends the category's full path to Shopify as the product type, so Sofas under Living room becomes Living room › Sofas. With several categories, OrderPilot uses one category path.
Default Category counts only when it is the sole category. Change the category in OrderPilot; a hand-edited Shopify product type is overwritten on sync.
Open its own pageFull guide: How templates sync to Shopify products
Can I put frequently sold templates at the top of the product picker?
Yes. Open the template's row menu in Products and choose Pin to top. Pinned templates lead the app, POS and purchase-order pickers in pin order.
Choose Unpin to remove that priority. Pins do not change Shopify's product order and are not included in the template CSV.