Do customers need an account on my store to see their quote?

In the appCustomers and portalUpdated 2 Nov 2026

Short answer

No. Customers can open their OrderPilot quote from the emailed portal link and enter the 4-digit PIN supplied with it.

They don't need a store account.

Signed-in customers can also reach the portal through My orders while the portal is on.

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Do customers need an account to request a quote?

Customers must sign in by default, but you can allow guest quote requests. Turn off Customers must sign in to request a quote at SettingsOnline storeSelling on the online store, then save. A guest entering an email already associated with a customer account must still sign in with that account.