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What happens if I turn off the portal?

In the appCustomers and portalUpdated 2 Nov 2026

Short answer

Customers can no longer enter the portal; existing portal links show **This page is not available.

Contact the store.** Customer portal alerts stop, staff replies go by email, and the receipt's portal QR is unavailable.

Emails use the signing link instead. My orders uses its separate customer page and directs customers to reply by email.

Full guideSet up portal access and message alerts

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Where do I change my logo for emails and the customer portal?

Open SettingsBrandingCustomer portal and use Logo in the shared Brand section. In Frame your logo, position the image and check its Logo and Square mark versions, then click Apply and save. The kit supplies the logo across customer assets; each supported asset has its own placement controls.

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Can the customer portal use my theme's fonts?

Yes. Under the Customer portal's Look > Fonts, choose Your theme's and save to read the fonts from your live theme. After changing the theme's fonts, use Refresh fonts.

If OrderPilot cannot identify them, choose Custom or OrderPilot fonts and check the preview before saving.

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Can I add my own CSS to the customer portal?

Yes. Custom CSS accepts up to 20 KB of rules shared by the Customer portal, Quote request page and Request sent page. Open the section at the end of any of those assets' options, enter the rules and save.

Check all 3 pages afterward. The product-page options block has its own CSS under Online store settings.

Open its own pageFull guide: Style each customer page

Can I center the receipt logo without centering the portal logo?

Yes. Logo position is separate for the Customer portal, Quote request page, Request sent page and POS receipt. Choose Left, Center or Right on each asset and save.

The receipt starts centered; the customer pages start left-aligned. Quote PDF and email logo placement belong to their document or header designs.

Open its own pageFull guide: Set up your brand kit