OrderPilot
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My customer lost their portal PIN. What do they do?

In the appCustomers and portalUpdated 2 Nov 2026

Short answer

Ask the customer to choose Email my PIN on the portal's PIN screen.

OrderPilot sends the PIN to the customer's address on file. After 5 wrong attempts, access locks for 15 minutes and a replacement PIN is emailed.

Consecutive locks double the wait, up to a day.

Full guideThe customer portal

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