How does a customer pay the remaining balance?
Online, through Shopify checkout, without coming back to the showroom.
Send Request payment from the order: the email has Pay now and the invoice PDF. The customer can also use Pay in the portal or Pay Remaining Balance on the order-tracking page, and you can share Copy Invoice Link (Copy Pay Link for a split sale).
A required signature or a payment hold can stop payment. A sent request doesn't mean the money has arrived: check the balance and payment history before releasing goods or asking again.
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From other topicsWhy is Receive all remaining greyed out?
Receive all remaining is unavailable when no eligible units remain for that action. It skips replacements for rejected units, products still being created in Shopify, and lines assigned to replacement POs. Enter eligible replacements by hand, wait for product creation, or receive against the replacement PO identified on the line.