What happens to signed quotes if I uninstall OrderPilot?

In the appPayments and signaturesUpdated 2 Nov 2026

Short answer

Export your signature records before uninstalling OrderPilot.

In SettingsAccount & dataSignature records, choose Export everything, then download and check every export part.

Evidence is retained for 6 months beyond shop-data erasure after removal. Keep your own verified copies instead of relying on an export email after uninstalling.

Full guideExport, hold and retain signature records

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Can a rejected quote be signed?

No. A rejected quote cannot be signed; the customer sees This Quote has been rejected and can no longer be signed. Check the quote's rejection and resolve the underlying record issue before arranging approval.

Sending the same link again doesn't make the rejected quote available for signing.

Open its own page Full guide: Help a customer who can’t open, sign or pay

Does editing a signed quote require a new signature?

A customer-facing edit can make the existing signature no longer apply to the current quote, in the app or on POS. Changes to prices, quantities, options, fees, shipping or discounts can require a new signature. The earlier signed copy remains as superseded evidence; check Re-Sign and have the customer sign the updated agreement.

Open its own page Full guide: Edit a quote or order

Does a quote need to be signed before it becomes an order?

A signature is required when your shop's or template's rules require one. In the app, authorized staff can use Place anyway or Force Convert to Order for an eligible exception. Bypassing needs Bypass signature and deposit requirements plus the permissions for that action, and the exception is recorded.

Check requirements before continuing to payment on POS.

Open its own page Full guide: Turn a quote into an order

Where do I change the message after a customer requests a quote?

Edit Thank-you message under SettingsBrandingRequest sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.

The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.

Open its own page Full guide: Style each customer page