Why is the payment button greyed and reading Paid in full?
Paid in full is greyed out because the balance due is $0 and there is nothing more to collect.
A valid zero-total sale can show the same state. Check the sale's paid amount and balance before attempting another payment.
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From other topicsWhy is the Create Quote button greyed out?
Hover over Create Quote to see which requirement is missing. Creation needs a customer, a specific location and at least 1 product; a fee alone does not count. Shopify product details must finish loading, and every line needs a vendor if your shop requires one.
Complete required options and order fields before creating the quote.
Why is the Approve button greyed out?
Hover over Approve Quote or Approve Order to read the blocker. Approval can wait for vendors, a successful Shopify creation or a refreshed version after another edit. Your role needs review permission and access to change that record.
If approval places a signed pay-later quote, you also need Convert quotes to orders.
Open its own pageFull guide: Review quotes: approve, reject or ask for changes
Why is there no payment button on a saved POS draft?
Save as Draft keeps unfinished work in OrderPilot without creating a Shopify draft order, so that record has no payment button. Finish the required details and create the quote or order when ready. Shopify then calculates tax, and the available payment action reflects the amount and terms due.
Why is Activate greyed out on my template?
Save or discard the template's unsaved changes before clicking Activate in the header. Closing an editing row with Done does not save the whole page. Use Save in the save bar, then activate the draft.