Why does my PDF show the wrong address or phone?

In the appSettings and integrationsUpdated 3 Nov 2026

Short answer

An empty location display field falls back to the Shopify location's address or phone.

Check the document's selected location, then open that location's Edit display info and enter the intended printed details. An empty brand name uses Company name, and an empty email uses Support email.

Save and check the document again.

Full guideBusiness details and what each location prints

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Open its own page Full guide: Find and edit customers