Why does a new order pick a different address than POS?
A new order in the OrderPilot app uses the customer's Shipping and Billing address roles, while Shopify POS uses Shopify's default ship-to address.
Those addresses can differ. Check the customer's address book and confirm the intended delivery destination before continuing, especially when a trade customer buys for several client sites.
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From other topicsWhich minimum deposit applies when products have different requirements?
The order uses the highest minimum-deposit percentage required by any of its lines. Each product follows its own setting when one exists; otherwise, it follows the strictest applicable category rule.
The order also needs a signature if any line requires one. Check Missing before order placement before collecting payment.
Open its own pageFull guide: Set signature and minimum-deposit requirements
Can different locations use different OrderPilot plans?
No, one OrderPilot plan covers the whole Shopify store. You choose Essentials, Growth or Professional for the store's billed locations, rather than selecting a different tier for each showroom. Choose the plan that covers both your location count and the features your team and customers need.
Can I promise a different date than OrderPilot calculates?
Yes. Click Change promise, enter a whole number of days from 0 to 3,650, click Done, then save the quote or order. The estimated date is calculated from those days; there is no separate date-entry field.
Reset to calculation, followed by saving, removes the manual figure and adopts the current calculation.
Open its own pageFull guide: Read and change an order's delivery promise
Does the Sales report combine different currencies into one total?
No. The report presents currency-specific figures rather than adding unlike currencies together. Keep those figures separate when reviewing or exporting sales.
Before comparing Home, Sales, Commission or Profit, check the currency as well as the period, store and calculation used by each report.
Open its own pageFull guide: Analytics and the sales performance report