Why is the POS register view only?

On Shopify POSShowroom (POS)Updated 2 Nov 2026

Short answer

The register can become view-only when OrderPilot cannot identify the PIN user or that person is not yet in OrderPilot.

An administrator can check Recent POS sign-ins at SettingsStaff & rolesAccess rules.

Choose Add to OrderPilot, then assign the person's role and locations. Reopen OrderPilot after the access setup is saved.

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