Why can't I find a product in the POS picker?
The POS picker requires active Shopify products available on the Point of Sale channel, or active templates your staff and location can use.
Clear the filters and check those settings. Hide out-of-stock products on POS also hides products with no stock at the register's location.
If the item is already added, change its existing quantity.
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People also ask
From other topicsCan I put frequently sold templates at the top of the product picker?
Yes. Open the template's row menu in Products and choose Pin to top. Pinned templates lead the app, POS and purchase-order pickers in pin order.
Choose Unpin to remove that priority. Pins do not change Shopify's product order and are not included in the template CSV.
Do categories decide which options a product shows?
No. A template's options and bundles determine which choices it offers.
Categories group templates, set their Shopify product type, and carry warranty, terms, signature, deposit and commission rules. Assigning Linden Sofa to Sofas does not automatically add Fabric or Cushion Fill.
Does deactivating or deleting a template delete its Shopify product?
No. Deactivating a template archives its Shopify product, and deleting an unused template also archives the linked product. Existing orders, purchase orders and stock can still refer to its variant.
Stock or purchasing records can prevent template deletion; deactivate the template instead. Shared option products remain unchanged.
Can I edit a template's product directly in Shopify?
Change a template's managed product fields in OrderPilot, because the next sync can overwrite edits made directly in Shopify. Update the template's price, product type and option data in OrderPilot, then save. An active template queues another sync so its Shopify product receives the changes.
Open its own pageFull guide: How templates sync to Shopify products