Who gets credit for a sale made on a shared iPad?

On Shopify POSShowroom (POS)Updated 2 Nov 2026

Short answer

In PIN-based mode, a new sale credits the identified staff member who entered their PIN.

With register-account access, that person receives credit when OrderPilot recognizes them and the device account can change sales credit.

Otherwise, credit goes to the account signed in on the iPad. Check Sold by before saving the sale.

Full guideSet up PIN access on shared iPads Full guideCredit salespeople on a quote or order

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Can customers pay with store credit?

Yes. Choose ••• > Apply store credit and enter an amount within the customer's available credit and the balance due.

A draft can use partial credit on any Shopify plan. A placed order allows partial credit on Shopify Plus; without Plus, the credit must cover the whole outstanding balance.

Open its own page Full guide: Collect a payment

Are email and text allowances shared between our locations?

Yes, OrderPilot pools the email and text allowances across your store's locations. The included amount depends on your plan and billed locations, and the allowances reset each calendar month. A location is not restricted to using its own isolated share of the store's allowance.

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Does rejecting damaged goods create a vendor credit?

No. Rejecting goods records the rejected quantity and reason; it does not create a vendor refund or credit.

Keep rejected units out of accepted stock. Arrange the replacement or credit with the vendor, then record any later cost correction against the relevant goods.

Open its own page Full guide: Resolve rejected goods and receiving corrections

Does giving someone sales credit let them see the order?

Sales credit alone does not grant access to an order. For a role limited to assigned records, the primary salesperson owns the record and determines that access.

Adding someone as a secondary salesperson does not make them its owner. Use Make primary and save when you intend to hand over ownership, with the required reassignment permission.

Open its own page Full guide: Hand over an order and choose who’s in the salesperson list