Why can't my customer sign?

In the appCustomers and portalUpdated 2 Nov 2026

Short answer

Signing can wait for an open question, a change request, unfinished pricing, or Shopify sync.

Read the customer's exact message, then resolve the named issue. A quote also needs a customer attached.

If the link can no longer sign, send a fresh signature request. If totals changed, ask the customer to reload and review them.

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