Can a rejected quote be signed?
No. A rejected quote cannot be signed; the customer sees This Quote has been rejected and can no longer be signed. Check the quote's rejection and resolve the underlying record issue before arranging approval.
Sending the same link again doesn't make the rejected quote available for signing.
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From other topicsDo rejected units get a share of freight?
Rejected units normally receive no share of a whole-PO charge; the units you keep carry the freight. OrderPilot allocates across ordered quantities minus rejected units.
If every covered unit is rejected, the allocation falls back to ordered quantities. Review the charge and receipt adjustments when rejection changes which goods bear the cost.
Open its own pageFull guide: How landed cost and cost layers work
Can I edit a quote after the customer has signed it?
Yes, you can edit a signed quote in OrderPilot, but customer-facing changes can require a new signature. Changes to products, options, quantities, prices, fees, shipping or discounts can show Re-Sign.
Save the changes, check the badge, and send a new signature request. The earlier signed agreement stays in Signature history as Superseded.
Open its own pageFull guide: Set signature and minimum-deposit requirements
What happens to signed quotes if I uninstall OrderPilot?
Export your signature records before uninstalling OrderPilot. In SettingsAccount & dataSignature records, choose Export everything, then download and check every export part.
Evidence is retained for 6 months beyond shop-data erasure after removal. Keep your own verified copies instead of relying on an export email after uninstalling.
Open its own pageFull guide: Export, hold and retain signature records
How long does OrderPilot keep signed quotes?
OrderPilot keeps signature records for 7 years by default; you can choose a whole number from 1 to 30 years. The period starts from the latest signature, payment, delivery or pickup.
Orders with an outstanding balance, undelivered items or a legal hold remain protected. Choose whether to delete files and signer details afterward or Keep everything.
Open its own pageFull guide: Export, hold and retain signature records