Why can't my customer pay?
Short answer
Usually because payment is held, a signature is required, a customer request is still open, pricing isn't finished, or Shopify checkout isn't ready.
Read the message beside the payment area to see which.
If it says Thanks. We'll let you know when this is ready for payment., payment is held: open Customer payment on the order and choose Enable payment, or send a payment request. Enabling payment doesn't clear the other blockers. A fully paid order correctly has no Pay button.
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