Why does my customer see Contact store to pay?
The customer's Shopify checkout isn't ready.
Check Shopify sync on the OrderPilot quote or order, and use Retry Shopify Sync if the sync failed. Once checkout is available, send the link again.
If the message changes to Preparing your payment. Refresh shortly., allow checkout preparation to finish before refreshing.
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From other topicsHow do we contact OrderPilot support?
Send a message from the Support page, or email support@meetorderpilot.com. A person on the OrderPilot team replies within 24 hours, 8 am – 6 pm Eastern. For a failed action, include your Shopify shop, record number, screen, attempted action and approximate time.
Include the Error ID when one appears; it helps support find the specific failure. You can copy it in the admin app or record it from the Shopify POS message.