Does a fee discount show to the customer?

Quotes and ordersUpdated 2 Nov 2026

Short answer

The customer sees the fee reduction, but not its staff-only reason.

Quote and order PDFs show the fee at its full amount and include the reduction in Fee Discounts. Check the document's discount breakdown when explaining the final total to the customer.

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Can a warranty plan be discounted?

No. A sold warranty plan becomes a warranty fee that order discounts don't reduce, including POS discounts. Its price is multiplied by the product quantity and included in the Shopify draft.

Check the plan's price before adding it to the line, and explain the fee separately from any product discount.