Why is there no Shipping & delivery row on POS?
POS shows Shipping & delivery when the sale contains an item set to Delivery.
Store products at the register's location start as Store pickup, so an all-pickup sale has no shipping row. Review each item's intended handover and choose Delivery for goods your store will deliver.
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People also ask
From other topicsCan I receive another delivery after finalizing a PO?
No. Finalizing a PO closes its costs and stops receiving until it is reopened.
Use Reopen to edit or Reopen, enter a reason, and confirm before posting the next delivery. Your role needs Finalize and reopen purchase orders, as well as permission for the receiving work.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
Can OrderPilot calculate a delivery estimate for made-to-order furniture?
Yes, OrderPilot calculates an internal delivery promise from vendor build time, the slowest option, transfer time and customer delivery time. Pickup skips the customer-delivery stage.
The complete promise appears in the admin app, not on POS, PDFs, emails or the customer portal. Placed orders keep their recorded promise when later catalog lead times change.
Open its own pageFull guide: Read and change an order's delivery promise
Does commission include shipping, tax and fees?
Commission based on Net merchandise excludes tax, shipping and fees and uses product value after discounts. Gross profit uses that net merchandise value minus item costs. The rate applies to each salesperson's share, so check both the saved split and the applicable rate when reviewing commission.
Why does a delivered item still say Starts at delivery?
OrderPilot hasn't recorded a delivery event for that unit. Untracked shipping without delivery confirmation can leave an item fulfilled but its warranty unstarted. Check the handover in Shopify or OrderPilot; an hourly check can catch missed Shopify updates.
If delivery is confirmed but still missing, authorized staff can start coverage using the actual delivery date.
Open its own pageFull guide: Start, end or extend coverage by hand