Why is my order discount asking for a reason?
Short answer
OrderPilot requires a reason for every order discount, both in the app and on POS, so staff can understand why it was given.
Item-discount reasons are optional in the app. On POS, they are required while Require a reason for item discounts is on, which is the default.
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People also ask
From other topicsCan a warranty plan be discounted?
No. A sold warranty plan becomes a warranty fee that order discounts don't reduce, including POS discounts. Its price is multiplied by the product quantity and included in the Shopify draft.
Check the plan's price before adding it to the line, and explain the fee separately from any product discount.
Open its own pageFull guide: Create and sell extended warranty plans