Why can't I start work on a paid repair?
Short answer
A paid repair waits for its warranty order and any required customer signature or deposit.
Check the Warranty quote or Warranty order tile and complete the outstanding requirement before booking or sourcing the work. Claims settings choose a signature alone or a signature plus deposit.
No-charge warranty work needs neither customer requirement.
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People also ask
From other topicsCan OrderPilot track repairs and warranty claims against the original sale?
Yes, OrderPilot Professional records claims against the original order and affected units, with photos, decisions and follow-up work. Staff handle claims in Shopify admin.
Outcomes include a repair visit, part, replacement, refund or store credit. OrderPilot does not provide a customer claim-submission portal or a technician mobile app.