What is the difference between Not set and 0 months?
Not set leaves a warranty rule blank so another applicable rule can supply coverage; 0 months deliberately means Excluded at that level.
A more specific 0-month rule can override broader coverage. If no applicable term covers the item, the order shows Not covered.
Use blank to inherit and 0 to exclude.
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From other topicsWhat is the difference between options and order fields?
Options describe a product line and can add to its price; order fields collect information once for the whole quote or order. Fabric belongs on the Linden Sofa line, while Delivery floor belongs to the order.
Order fields never change the price. Options and order fields share one internal-name list, so each name can be used only once.
What is the difference between a template's Category and its Tax category?
Category is OrderPilot's grouping; Tax category is Shopify's product category for category-based tax rates. OrderPilot categories become Shopify product types and can carry warranty, terms, signature, deposit and commission rules.
Setting one does not set the other. Choose the template's Tax category separately in Organization.
What is the difference between the OrderPilot app and the POS extension?
OrderPilot in Shopify admin handles store setup and back-office work, while its Shopify POS tiles handle showroom sales. Both use the same quotes and orders. Staff can create quotes, take payments and deposits, collect signatures and print receipts on POS; Settings live in the app inside Shopify admin.
What's the difference between Default CC and BCC and Copies of customer emails?
Default CC and BCC prefill the composer, while Copies of customer emails adds recipients to every customer order email automatically. Set defaults separately for Sales Orders and Purchase Orders under Recipients settings. Customer-email copies are added alongside the order's salespeople; review the final recipient list before sending a manual message.