How do I know if my customer opened the quote?
Short answer
Check the line under the quote's title: it shows the customer's last view and which version was sent.
For the email itself, use Activity > View all emails on the order, or SettingsMessages & notificationsDelivery activity. Delivered means the customer's mail service accepted it; Opened and Clicked record engagement. Mail scanners can block or trigger opens, so treat them as a signal, not proof the customer read it.
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