What's the difference between Default CC and BCC and Copies of customer emails?
Default CC and BCC prefill the composer, while Copies of customer emails adds recipients to every customer order email automatically.
Set defaults separately for Sales Orders and Purchase Orders under Recipients settings. Customer-email copies are added alongside the order's salespeople; review the final recipient list before sending a manual message.
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From other topicsWhat is the difference between options and order fields?
Options describe a product line and can add to its price; order fields collect information once for the whole quote or order. Fabric belongs on the Linden Sofa line, while Delivery floor belongs to the order.
Order fields never change the price. Options and order fields share one internal-name list, so each name can be used only once.
What is the difference between a template's Category and its Tax category?
Category is OrderPilot's grouping; Tax category is Shopify's product category for category-based tax rates. OrderPilot categories become Shopify product types and can carry warranty, terms, signature, deposit and commission rules.
Setting one does not set the other. Choose the template's Tax category separately in Organization.
Will changing the default email theme change my wording?
No. Changing Default email theme preserves blocks, wording, and subjects while replacing the theme and colors across active customer and vendor templates. The change includes default and brand versions.
Live templates on another theme receive a new published version; unpublished edits remain unpublished. Scheduled emails keep the design selected when they were scheduled.
Open its own pageFull guide: Edit and publish your email designs
What is the difference between the OrderPilot app and the POS extension?
OrderPilot in Shopify admin handles store setup and back-office work, while its Shopify POS tiles handle showroom sales. Both use the same quotes and orders. Staff can create quotes, take payments and deposits, collect signatures and print receipts on POS; Settings live in the app inside Shopify admin.