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Does the customer need to sign before paying?

In the appCustomers and portalUpdated 2 Nov 2026

Short answer

Yes, when the quote or order requires a signature.

OrderPilot's payment link takes the customer to signing first; Sign first, then pay explains the hold. If the signature requirement is waived, payment can proceed without signing.

A product requirement, a signature request sent to the customer, or a later change can make signing necessary.

Full guideHow customers sign and pay onlineFull guideSet signature and minimum-deposit requirements

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