OrderPilot vs Lightspeed Retail
Lightspeed Retail runs the register and inventory for many kinds of stores. OrderPilot keeps the custom furniture sale together inside Shopify, from quote to warranty.
Meet OrderPilot One order, from the first quote to the warranty claim
OrderPilot is a Shopify app for furniture and home stores. It keeps the quote, payments, vendor orders and warranty history connected to one order record. Your team works in Shopify admin and POS. Your customers sign, pay and follow their order from their phone.
Quote and sign
Turn their choices into a signed order
Build the quote in Shopify POS. Your customers sign and pay from their phone.
Purchase from vendor
Give your vendor the order you sold
The chosen options carry into the purchase order. Vendor replies and attachments stay with it.
Deliver and support
Give your customers an order page to come back to
Your customers can check progress, pay the balance and message your team from their phone.
Run your business
Run your store by your own rules
Choose who sees costs, who changes prices and when an order needs approval.
About Lightspeed Retail
Lightspeed Retail is cloud POS and inventory software from Lightspeed Commerce in Montréal. It serves independent stores and retail groups, including home decor stores. R-Series and X-Series cover checkout, stock and purchasing. R-Series has quotes and special orders; their X-Series counterparts are in beta. Lightspeed also offers its own ecommerce site. X-Series connects products, inventory, customers and orders to Shopify, with manual reconciliation of online refunds. R-Series connects through a partner. Payment options depend on the edition and region.
Alightspeedhq.comAbout Lightspeed CommerceAlightspeedhq.comRetail POS SystemAlightspeedhq.comFurniture & Home Decor POS System
The short answer
Which one fits the way you sell?
Choose OrderPilot if…
- You use Shopify, or want to run your website and showroom on Shopify.
- Made-to-order and special-order pieces are a regular part of your business.
- You want your customers to sign, pay and check their order from their own phone.
- You want OrderPilot billed per location through Shopify, with no per-user fees.
Lightspeed Retail may suit you better if…
- Most of your sales come from stock, with occasional special orders.
- You want X-Series layaway, gift cards and loyalty at checkout.
- You want to run your online store with Lightspeed’s own ecommerce tools.
- You want to use Lightspeed Payments with your retail POS.
Feature by feature
Compare the work behind each order
- Yes
- Partly
- Add-on or partner
- No
- Not found in public sources
Feature
OrderPilot
Lightspeed Retail
Notes and sources
Lightspeed Retail
Notes and sources
01Quote and sign18
Made-to-order products with priced options
Lightspeed: variants and matrices with their own prices; X-Series allows three attributes.Alightspeedhq.comFurniture & Home Decor POS System
Rules that stop combinations that don't fit
Lightspeed can require an online attribute choice; compatibility rules not found.Alightspeedhq.comManaging online-specific…
Option sets shared across products
Swatches and images while choosing
Lightspeed: color swatches online, with eCom.Alightspeedhq.comManaging online-specific…
Vendor catalog import
Lightspeed: NuORDER catalogs and CSV imports.Alightspeedhq.comRetail POS System
Quotes with prices and lead times
Lightspeed: quotes in R-Series; the X-Series quote builder is in beta.Alightspeedhq.comLightspeed Retail Features
Quote follow-up: opened and reminders
Selling on a tablet on the showroom floor
Digital customer signatures
Lightspeed: payment signatures and online quote acceptance.Alightspeedhq.comConfiguring your payment…
Signed terms lock; a change asks to sign again
Deposits at the register
OrderPilot's deposit orders work on any Shopify plan.
Payment links, balance tracked to the cent
Lightspeed: deposit and pay links.Alightspeedhq.comManaging deposits
Fees, delivery, services and discounts
Sets and compositions
Lightspeed: composite products.Alightspeedhq.comFurniture & Home Decor POS System
Product options on your website
Quote requests from your website
Lightspeed: contact forms on eCom landing pages.Alightspeedhq.comHow to create a landing page…
Online checkout for configured pieces
Lightspeed: online checkout for variants with X-Series eCom; a made-to-order deposit flow was not found.Alightspeedhq.comLightspeed Retail Features
Resale certificates and tax exemption
OrderPilot stores one certificate per US state, with its expiry date.
02Purchase from vendor15
POs straight from the customer's order
Lightspeed adds special-order items to POs; the customer's exact options on the PO not shown.Alightspeedhq.comPurchase Orders
One order split across several vendors
Vendor minimums checked before sending
Vendor replies kept on the PO
Vendor confirmations and ship dates
OrderPilot keeps vendor replies on the PO; ship dates are entered by hand.
Partial and rejected receiving
Receipt corrections
Stock by configuration
Dropship, to the store or to the customer
Landed cost: freight, duty, brokerage
Lightspeed spreads supplier cost, shipping and duty into landed cost.Alightspeedhq.comPOS System Price for Retail
Inventory costing method
Lightspeed: FIFO or average in R-Series; average in X-Series.Alightspeedhq.comPurchase Orders
Stock replenishment
Lightspeed: reorder points and replenishment POs.Alightspeedhq.comLightspeed Retail Features
Vendor bills and payments
Lightspeed: received POs go to QuickBooks Online or Xero.Alightspeedhq.comSetting up the Xero integration…
Container and import tracking
03Deliver and support19
Customer order page
Lightspeed: an online customer account with order history and loyalty.Alightspeedhq.comCreating an online Customer…
Customer change requests
Branded emails
Text messages
OrderPilot: text messages on Growth and Professional.
Automatic updates at each stage
Lightspeed emails order and status updates online; made-to-order stages not found.Alightspeedhq.comLightspeed Retail Features
Shared customer inbox
Pickup or delivery per line
Your own order stages
Delivery scheduling and capacity
Lightspeed eCom: local delivery dates, zones and charges.Alightspeedhq.comLightspeed eCom
Warranty rules, coverage from delivery
Lightspeed: a warranty checkbox on R-Series work orders.Alightspeedhq.comCreating and completing work…
Serial numbers per unit
Warranty and service claims
Lightspeed: work orders on a serialized item.Alightspeedhq.comService Orders
Repairs, parts and vendor cost recovery
Technician job sheets
Customers report problems online
Returns and exchanges
OrderPilot: returns through Shopify; warranty outcomes include refund or credit.
Protection plans at the sale
04Run your business13
Customer records
Trade and designer accounts
Branded documents
Several brands in one showroom
OrderPilot sends each brand's own paperwork and emails.
Roles and permissions
Approvals and workflow rules
History and restore
Several locations
Sales credit and commission
Reporting
Search
Data import and export
05The wider system15
Register and card payments
Lightspeed: its own POS, with Lightspeed Payments.Alightspeedhq.comRetail Embedded Payment Processing
Customer financing
OrderPilot doesn't offer customer financing.
Layaway
Lightspeed: layaways and partial payments.Alightspeedhq.comLightspeed Reviews (compare page)
Gift cards and loyalty
OrderPilot: Shopify's own gift cards.
Up system on the sales floor
Clienteling and marketing
Lightspeed: Klaviyo, Mailchimp or Advanced Marketing.Alightspeedhq.comLightspeed Advanced Marketing
3D, AR or room planning
Warehouse bins and RF scanning
OrderPilot uses Shopify inventory and locations.
Stock reserved for an order
Marketplaces and other channels
OrderPilot: Shopify's own sales channels.
Where it runs
OrderPilot is a Shopify app: nothing to host.
Devices
Works with Shopify
Lightspeed: an X-Series connector; online refunds are reconciled by hand.Alightspeedhq.comLightspeed Retail Features
Built-in accounting
Lightspeed: QuickBooks Online, Xero and others.Alightspeedhq.comPOS Software Integration for…
80 features shown. A note appears only where a source says something specific. Tier A is the vendor's own site or docs, B trade press or verified reviews, C a retailer's or partner's document, D other web pages.
At a glance
The ten differences that matter most
- 01 Made-to-order products with priced optionsShow how each fabric or finish changes the price and lead time. OrderPilotYes Lightspeed RetailPartly
- 02 Rules that stop combinations that don't fitKeep incompatible fabric and frame choices off the quote. OrderPilotYes Lightspeed RetailPartly
- 03 Digital customer signaturesLet your customers sign the quote from their own phone. OrderPilotYes Lightspeed RetailPartly
- 04 POs straight from the customer's orderSend the vendor the exact fabric, size and finish your customers chose. OrderPilotYes Lightspeed RetailPartly
- 05 Automatic updates at each stageKeep your customers informed while their furniture is being made. OrderPilotYes Lightspeed RetailPartly
- 06 Warranty rules, coverage from deliveryStart warranty coverage when the piece reaches your customer. OrderPilotYes Lightspeed RetailPartly
- 07 Works with ShopifyOrderPilot lets your team manage custom orders inside Shopify Admin and POS. OrderPilotYes Lightspeed RetailPartly
- 08 LayawayLightspeed holds stocked pieces on layaway while your customers pay them off. OrderPilotPartly Lightspeed RetailYes
- 09 Stock replenishmentLightspeed suggests what to replenish as stocked items sell. OrderPilotPartly Lightspeed RetailYes
- 10 Delivery scheduling and capacityOffer local delivery dates through Lightspeed X-Series eCom. OrderPilotNo Lightspeed RetailPartly
Moving from Lightspeed Retail
Get your questions answered. See how to get started.
Common questions
685 answers in the FAQ
Do deposits require Shopify Plus?
Can we bring a furniture catalog into OrderPilot from a spreadsheet?
Does OrderPilot replace Shopify POS?
Can a customer sign a quote on their phone?
Open the FAQ
Set up step by step
4 guides · about 25 min
1Welcome to OrderPilotWhat OrderPilot does and sets up6 min
2Install and set up OrderPilotInstall, choose a plan, finish setup6 min
3Find your way around OrderPilotMenus, Home, location picker and search7 min
4How OrderPilot syncs with ShopifyWhat stays in step with Shopify6 min
Visit the Academy
