Why did my customer get an email when nobody pressed Send?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

An automatic event can send an OrderPilot email, such as reaching an assigned status, signing a quote, or submitting an online quote request.

Open SettingsBrandingEmails and read the group's Sent from: line. Then check sending rules and the order's email history to identify the event and message.

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