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I changed a status by hand and the customer got an email. How do I stop that?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

Turn off Send status emails when staff change a status in SettingsMessages & notificationsSending settingsEmail & SMS rules.

The rule covers staff changes on the order page, Next status, POS, and bulk changes. OrderPilot's automatic moves can still send emails.

Manually sent emails and status text messages are separate.

Full guideChoose which emails go out, and when

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I changed the status map and nothing happened. Why?

Status-map edits stay in a draft until you Publish, and publishing does not immediately move existing orders. Orders follow the new map from their next relevant change. After testing and publishing, use Check N open orders now if you want the published rules applied immediately; that check sends no emails.

Open its own pageFull guide: Test, publish and restore the status map

I changed my Shopify theme's colors. Does OrderPilot follow?

No. OrderPilot reads theme branding during installation and does not continually follow later theme changes. Choose Update from theme in Branding, select the values you want, click Use these, and save.

Values you set yourself start unticked. The import does not replace your email templates or PDF themes.

Open its own pageFull guide: Set up your brand kit

Why are my statuses or options empty after installation?

OrderPilot can still be finishing setup after your first sign-in, so starter statuses and options may appear a moment later. Reload in a minute and check the list again. Once the records appear, add your own category, vendor and template to complete the setup checklist.

Open its own pageFull guide: Welcome to OrderPilot

Does restoring an order also restore its old status?

No. Restoring a quote or order leaves its status, review flag, customer's current profile and costs unchanged. The comparison shows which saved fields will change.

Normal saving rules still apply, and restoring a changed agreement can require another customer signature. Review the comparison before confirming the restore.

Open its own pageFull guide: See what changed and restore an earlier version