Can I remove the unsubscribe link from emails?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

No. OrderPilot adds the recipient's unsubscribe link and one-click unsubscribe headers when sending customer order emails.

Those elements cannot be removed from an email template.

Unsubscribing stops later customer emails to that address for your store, including order and status emails. Staff alerts and portal access-link emails don't carry an unsubscribe link.

Full guideEmail blocks and merge fields Full guideChoose which emails go out, and when

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Does the customer get an email when I reply in the portal?

Yes, if the portal is on and your message is still unread. OrderPilot waits 10 minutes, or 1 minute if the customer has never used the portal or last wrote by email. The alert gathers up to 10 unseen messages and includes an opening button and the customer's PIN.

If the customer reads the message during the wait, no alert is sent.

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