Can I edit the text messages or send a one-off text?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

No. OrderPilot's Quote SMS, Invoice SMS, and Quote follow-up SMS templates have fixed wording.

Staff choose a template for an eligible status; they cannot edit its text or send a one-off text from an order.

Texting must also be available and set up for the store.

Full guideSend customers text messages

Did this answer your question?

People also ask

From other topics

Where do I change the message after a customer requests a quote?

Edit Thank-you message under SettingsBrandingRequest sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.

The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.

Open its own page Full guide: Style each customer page

Are text messages included in OrderPilot?

Text messages are included on OrderPilot Growth and Professional. Growth includes 500 texts per month per billed location, and Professional includes 1,000. Essentials does not include texts.

Text allowances are pooled across locations and reset each calendar month. A text longer than 160 characters counts as 2 or more, according to the pricing page.

Open its own page