Why isn't my automatic email in the Inbox?
Automatic emails alone don't put an order conversation in the Inbox.
A customer reply, staff email, scheduled staff email, or internal note brings the conversation there. Check the order's Conversation card or Delivery activity for automatic emails.
The Inbox keeps automated notifications from becoming unanswered work by themselves.
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People also ask
From other topicsDoes returning a custom piece automatically put it back in stock?
No. A return does not automatically put a custom piece back on its stocked variant.
Inspect the returned goods and adjust Shopify stock through your inventory process. Keep the refund and the physical stock correction separate so an unusable or unmatched configuration is not offered for sale.
Open its own pageFull guide: Stock: what receiving and custom pieces do in Shopify
Does OrderPilot put signature records on hold automatically during a dispute?
No. OrderPilot does not learn of card disputes automatically.
Someone with Export and hold signature records must open the order, choose Place legal hold, and enter a reason. Held records remain protected from retention deletion until the hold is lifted.
Open its own pageFull guide: Export, hold and retain signature records
Does OrderPilot save quotes automatically?
Yes, for eligible quotes in the app when Auto-save quotes after the first save is enabled; it starts off. Turn it on under SettingsQuotes & ordersDefaultsQuotes. After the first manual save, eligible edits save after 3 seconds without typing.
Auto-save changes no status, sends no email, and skips signed, paid or placed records. Check Saved before leaving.
Open its own pageFull guide: Quote faster: Sidekick, auto-save, barcodes and stock checks
Are new custom fees taxable automatically?
No. A new custom fee starts with its taxable and physical-item settings off. In the app, review Fee is taxable and Fee is a physical product before adding it.
On POS, check Taxable and Physical item (ships). Choose the treatment that matches the charge your store is adding.
Open its own pageFull guide: Add fees, shipping and discounts