Can two statuses send the same email?
No. An email group can be assigned to at most one status.
To use the same design for another status, copy the template into a separate group and assign that group's status.
Check the group's sending line afterward; moving a status assignment changes which group sends for that status.
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From other topicsWhy are my statuses or options empty after installation?
OrderPilot can still be finishing setup after your first sign-in, so starter statuses and options may appear a moment later. Reload in a minute and check the list again. Once the records appear, add your own category, vendor and template to complete the setup checklist.
Which order statuses can go on a purchase order?
Any status with Eligible for purchase orders ticked can supply orders to the PO Workbench. New stores start with Quote, Order, Partially Sent to Vendor and Reorder needed eligible. Your store can rename statuses or change eligibility in SettingsQuotes & ordersStatuses.
Open its own pageFull guide: Create purchase orders in the PO Workbench
Can I rename built-in statuses?
No. Built-in statuses keep their names and cannot be deactivated or deleted.
You can change their color, description and customer group at SettingsQuotes & ordersStatuses. To change the milestone customers read, edit the group's name and customer message instead.
Open its own pageFull guide: Set up your statuses and customer groups
Which statuses change on their own?
OrderPilot can move statuses after saving, review decisions, placement, purchasing, shipping, delivery and Shopify cancellation. Your published status-map connections can add other movements.
A refund has no default status movement. Check an order's Activity for the event and Connection: name that explain an automatic change.