What does Overdue mean in the Inbox?
Short answer
Overdue means an unanswered conversation has exceeded your Reply time goal, which defaults to 4 hours.
The clock starts with the first unanswered reply from someone on file and stops when staff reply or close the conversation. Change the goal under Replies in Sending settings; it accepts whole hours from 1 to 168.
Full guideReply to customers from the InboxFull guideRun the Inbox for a team: assign, quick replies, reply goal
Did this answer your question?
Thanks. Tell us what was missing at support@meetorderpilot.com.