Can I use quick replies on the order page?
Short answer
No. Quick replies is available in the Inbox's customer reply composer, not on the order page's Conversation card or an internal note.
Choose Open in Inbox from the order's conversation, insert the saved answer, and review its wording before sending it to the customer.
Full guideRun the Inbox for a team: assign, quick replies, reply goalFull guideReply to customers from the Inbox
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