Where do customer replies to my emails go?

Open Settings›Branding›Customer portal and use Logo in the shared Brand section. In Frame your logo, position the image and check its Logo and Square mark versions, then click Apply and save. The kit supplies the logo across customer assets; each supported asset has its own placement controls.

Open its own pageFull guide: Set up your brand kit

Apply this look to all assets updates email drafts, but customers keep receiving the published designs. Save the Branding changes, then open each affected template under Settings›Branding›Emails, review it and publish. A Branding save alone does not publish the email or replace its live design.

Open its own pageFull guide: Set up your brand kit

Yes, if the portal is on and your message is still unread. OrderPilot waits 10 minutes, or 1 minute if the customer has never used the portal or last wrote by email. The alert gathers up to 10 unseen messages and includes an opening button and the customer's PIN.

If the customer reads the message during the wait, no alert is sent.

Open its own pageFull guide: Set up portal access and message alerts

OrderPilot includes 2,000 emails per month per billed location on Essentials, 4,000 on Growth and 6,000 on Professional. The allowances are pooled across the store's locations and reset each calendar month. Branded email updates are included on every plan; text-message allowances are separate.

Open its own page