Can a customer reply reopen a closed conversation?
Short answer
Yes. A new customer or vendor reply reopens a closed Inbox conversation.
Closing marks the current conversation as finished; it doesn't block future messages.
Staff can also choose Reopen themselves. After a staff reply, an open conversation moves to Waiting, then returns to Open when the customer answers.
Full guideRun the Inbox for a team: assign, quick replies, reply goalFull guideReply to customers from the Inbox
Did this answer your question?
Thanks. Tell us what was missing at support@meetorderpilot.com.
People also ask
From other topicsCan I reopen a cancelled purchase order?
No. Cancelling a purchase order removes it and its stored attachments, and OrderPilot cannot undo that cancellation.
Linked customer lines become available for purchasing again. Create a new PO if the goods are still needed, and tell the vendor which document they should follow.
Open its own pageFull guide: Edit or cancel a purchase order