Why does an option value show Included?
Included means the option value adds $0 to the template's base price.
Cost is separate: a cost of $0 reads Free, while an empty cost means unknown. Check the template's override before changing the shared option price, because a template can use its own amount.
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From other topicsHow do I show a product's selected options in an email?
Turn on Show each item's choices in the email's Line items block; the setting starts off. Preview a quote containing options, such as Olivia Bennett's Linden Sofa with Sage Velvet, to check the result. Save and publish the draft when the item details are ready for future customer emails.
Why are my statuses or options empty after installation?
OrderPilot can still be finishing setup after your first sign-in, so starter statuses and options may appear a moment later. Reload in a minute and check the list again. Once the records appear, add your own category, vendor and template to complete the setup checklist.
Can I charge duty to one option instead of the whole sofa?
Yes. In Add charge, choose Specific items or options and select the option the charge covers.
Review the allocation and Landed / unit before saving. Assigning a charge to a fabric option changes that option's cost without spreading it across the rest of the sofa.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
What is included in OrderPilot Essentials?
OrderPilot Essentials includes the made-to-order catalog, quotes, Shopify POS showroom selling, e-signatures, deposits and payments. It also includes vendor purchase orders, receiving, landed cost, branded emails and documents, roles, permissions and history.
Essentials supports up to 3 billed locations. Website features and the customer portal start on Growth.