Why does an older order say no promise was recorded?
Short answer
The order has no saved delivery promise from placement; the message does not mean delivery takes no time.
Older orders can lack that record. Check the agreement your team made, then click Change promise, enter the appropriate days and save the order to record a promise.
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People also ask
From other topicsDo payments and fulfillment recorded in Shopify update OrderPilot?
Yes, Shopify sends payment, fulfillment, refund and cancellation updates back to linked OrderPilot sales. Staff can follow the customer sale without entering those events twice.
Updates are processed in the background, so check the sync and payment states before continuing. A customer signature, payment and delivery are separate facts about the sale.
Open its own pageFull guide: How OrderPilot syncs with Shopify