Does the customer see the delivery promise?
No. The delivery promise is visible only to staff on quote and order pages in the app.
It does not appear on PDFs, emails, the customer portal or POS.
The product page shows the slowest option lead time, which differs from the complete order promise. Share an agreed estimate with the customer separately.
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People also ask
From other topicsCan I receive another delivery after finalizing a PO?
No. Finalizing a PO closes its costs and stops receiving until it is reopened.
Use Reopen to edit or Reopen, enter a reason, and confirm before posting the next delivery. Your role needs Finalize and reopen purchase orders, as well as permission for the receiving work.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
Can OrderPilot calculate a delivery estimate for made-to-order furniture?
Yes, OrderPilot calculates an internal delivery promise from vendor build time, the slowest option, transfer time and customer delivery time. Pickup skips the customer-delivery stage.
The complete promise appears in the admin app, not on POS, PDFs, emails or the customer portal. Placed orders keep their recorded promise when later catalog lead times change.
Open its own pageFull guide: Read and change an order's delivery promise
Why does a delivered item still say Starts at delivery?
OrderPilot hasn't recorded a delivery event for that unit. Untracked shipping without delivery confirmation can leave an item fulfilled but its warranty unstarted. Check the handover in Shopify or OrderPilot; an hourly check can catch missed Shopify updates.
If delivery is confirmed but still missing, authorized staff can start coverage using the actual delivery date.
Open its own pageFull guide: Start, end or extend coverage by hand
Does starting warranty coverage by hand also record delivery?
Yes. Starting coverage by hand can mark the item as taken and allow the order to move to Delivered. Use the date the customer actually received the goods, after confirming the handover.
The action fills units with missing delivery; it doesn't overwrite already covered units. Starting coverage requires Override warranty coverage.
Open its own pageFull guide: Start, end or extend coverage by hand