Where do quote requests from my website go?
Submitted website requests appear in OrderPilot's Quotes list and start unassigned.
Requests containing a Request a quote template or regular Shopify product show Being priced until staff release the offer.
Open the quote to check the customer, items and notes, price the sale, and assign its salesperson. The request-sent page confirms when a customer email has been queued or sent.
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People also ask
From other topicsWhich plan includes the customer portal and website quote requests?
OrderPilot Growth and Professional include the customer portal, shared Inbox, website selling and quote requests. Growth also adds trade accounts, customer profile features, text updates and sales commission. Essentials includes the showroom and back-office quote-to-delivery tools, but those additional online and customer-conversation features require Growth or Professional.
Can website shoppers request a furniture quote without seeing a price?
Yes, OrderPilot's Request a quote mode lets shoppers choose options without visible prices and submit the configured products for staff pricing. Website quoting starts on Growth.
Unpriced requests show Price on request, and customers cannot sign or pay until pricing is released. Hiding a price on the page does not remove Shopify's prices from every feed or product-data source.
Open its own pageFull guide: How OrderPilot works on your online store
Where do I change the message after a customer requests a quote?
Edit Thank-you message under SettingsBrandingRequest sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.
The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.
Why doesn't my order field show on the online quote request?
Online quote requests show only active order fields whose Location visibility is All locations. Open the field at SettingsQuotes & ordersOrder fields and check its visibility. If the field is archived, restore it before expecting customers to see it.
Open its own pageFull guide: Create order fields and save fees