Why can't I create a purchase order for this order?

In the appPurchasingUpdated 2 Nov 2026

Short answer

Hover over Create PO to see the specific blocker.

Save the order, assign vendors to physical lines, and check that its status is eligible for purchasing.

Lines already allocated to POs or excluded from purchasing may leave nothing to buy. An order containing only services cannot create a PO.

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From other topics
Does Flag a replacement PO create a purchase order automatically?

No. Flag a replacement PO for rejected lines adds an activity note identifying the rejected lines.

Staff still prepare the replacement purchase order. Use the note to direct purchasing follow-up, then review the replacement items and vendor through your usual PO process.

Does lead time print on the quote or the purchase order?

No. OrderPilot's calculated lead times do not appear on quote PDFs or purchase orders.

The full order calculation is shown in the app, and is also absent from POS, emails and the customer portal. A template's slowest option lead time can appear online when Show lead time is on.

Do vendor minimums stop me creating a purchase order?

No. You can save a draft purchase order below the vendor's minimum. An enforced minimum blocks sending until the quantity or value is met; an unenforced minimum gives a warning.

Minimums are checked per purchase order. An enforced value minimum also blocks sending when an item's cost is unknown.

Why is Purchase Orders or another page missing from my menu?

A missing page can be hidden by your role, an optional-page setting or the available menu space. Purchase Orders needs View purchase orders; ask an administrator to check your role. Customers and Review also need their page settings enabled.

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