Why can't I delete a role?
A role cannot be deleted while staff, pre-assignments or the default in Access rules use it.
You also cannot delete your own assigned role.
Read the message to identify the blocker. Move those assignments and change the default first; another administrator must change your own assignment.
Deleting an unused role is permanent.
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People also ask
From other topicsWhat happens to my templates when I delete a category?
Deleting a category removes that category from its templates; the templates themselves remain. Direct subcategories move to the top level.
Affected Shopify product types are re-synced or cleared if no category remains. OrderPilot does not check whether templates use the category before deletion, so review those templates first.
Can I delete an option?
No. Archive an option through More actions > Archive option instead. The option stops appearing on new products and orders, while saved orders keep their recorded choices.
Archiving preserves its template attachments. Open the option from Archived and choose Restore option to return it where it was used.
Does deactivating or deleting a template delete its Shopify product?
No. Deactivating a template archives its Shopify product, and deleting an unused template also archives the linked product. Existing orders, purchase orders and stock can still refer to its variant.
Stock or purchasing records can prevent template deletion; deactivate the template instead. Shared option products remain unchanged.
Why can't I delete a template?
Stock or purchasing records use the template, so OrderPilot keeps it to preserve those links. Choose More actions > Deactivate instead.
The template stops appearing on new quotes, orders and POS, and its Shopify product is archived. Existing sold lines retain their recorded wording and prices.