Does commission include shipping, tax and fees?

In the appTeam and permissionsUpdated 2 Nov 2026

Short answer

Commission based on Net merchandise excludes tax, shipping and fees and uses product value after discounts.

Gross profit uses that net merchandise value minus item costs. The rate applies to each salesperson's share, so check both the saved split and the applicable rate when reviewing commission.

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Should I include Not earned yet when paying commission?

No. Not earned yet is a forecast of what open quotes from the selected period would earn. Use Earned for commission already earned under your store's rules, and review refunds, shares and earning dates before preparing payment.

Exporting a payroll report does not pay anyone.

Why does an option value show Included?

Included means the option value adds $0 to the template's base price. Cost is separate: a cost of $0 reads Free, while an empty cost means unknown. Check the template's override before changing the shared option price, because a template can use its own amount.

What is included in OrderPilot Essentials?

OrderPilot Essentials includes the made-to-order catalog, quotes, Shopify POS showroom selling, e-signatures, deposits and payments. It also includes vendor purchase orders, receiving, landed cost, branded emails and documents, roles, permissions and history.

Essentials supports up to 3 billed locations. Website features and the customer portal start on Growth.

Which plan includes the customer portal and website quote requests?

OrderPilot Growth and Professional include the customer portal, shared Inbox, website selling and quote requests. Growth also adds trade accounts, customer profile features, text updates and sales commission. Essentials includes the showroom and back-office quote-to-delivery tools, but those additional online and customer-conversation features require Growth or Professional.