How long do DNS records take to verify?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

New sending-domain records can take up to a day to appear; the Receive replies record can take up to an hour.

Use Check again for the sending domain or Check record for reply capture after adding the displayed records. OrderPilot also checks daily.

If records remain missing, compare the saved hostname and value with OrderPilot's instructions.

Full guideSet up your sending domain Full guideSet sender details, replies, and email copies

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Can we keep our records if we stop using OrderPilot?

Download the documents and reports you need before uninstalling OrderPilot, and export signature evidence separately. Uninstalling ends app access and begins the data-erasure process, with specified records retained.

OrderPilot-created Shopify products remain in Shopify. Do not treat reinstalling as a guaranteed way to recover your quotes and orders.

Open its own page Full guide: Handle data requests, reset settings, or uninstall

Do payments and fulfillment recorded in Shopify update OrderPilot?

Yes, Shopify sends payment, fulfillment, refund and cancellation updates back to linked OrderPilot sales. Staff can follow the customer sale without entering those events twice.

Updates are processed in the background, so check the sync and payment states before continuing. A customer signature, payment and delivery are separate facts about the sale.

Open its own page Full guide: How OrderPilot syncs with Shopify

How do I record a cash or check payment?

Open Collect payment on the order to record cash, a check or a bank transfer you have already received. The action does not charge the customer.

On a draft, recording the whole payment also creates the Shopify order. On a placed order without Shopify Plus, Mark as paid records the whole outstanding balance.

Open its own page Full guide: Collect a payment

Can I record a copy the customer signed elsewhere on POS?

No. POS does not offer a general action for recording a copy signed elsewhere.

Use Print to Sign for the current agreement signed in the store, then confirm it with Mark as Signed. OrderPilot's app also has no general Record Signed Copy action.

An existing paper-signature record can have a scan attached through Signature history.

Open its own page Full guide: Sign in the showroom: on the iPad, by QR code or on paper