What are OrderPilot's support hours and response times?
Support is open 8 am – 6 pm Eastern Time, and a person replies to every message within 24 hours, often much sooner.
Write from the Support page or to support@meetorderpilot.com; if a call would help, ask for one and suggest a few times.
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People also ask
From other topicsCan OrderPilot support several showrooms and a warehouse?
Yes, OrderPilot uses your Shopify locations for showroom sales and warehouse work. Staff access can be limited by location, while purchasing and receiving stay connected to the customer sale.
Choose an OrderPilot plan that covers the locations where your team works, including physical receiving locations. A made-to-order location holds order commitments and is separate from a physical warehouse.
Does Shopify support vendor purchase orders for special orders?
Yes, Shopify has purchase orders and linked inventory transfers for supplier shipments, receiving and cost adjustments. Shopify's purchase-order guide explains its native workflow.
OrderPilot adds purchasing connected to configured customer-order lines. The vendor PO carries the selected specification, and receiving remains connected to the customer sale. Creating an OrderPilot PO makes a draft; your team reviews and sends it separately.