Getting started and support
- What do we need before installing OrderPilot?You need a Shopify store, an active Shopify location and permission to install apps and approve the OrderPilot subscription.
- How long does OrderPilot take to set up?A fixed OrderPilot setup time is not confirmed.
- What should we prepare before setting up our furniture catalog?Prepare your product specifications, vendor details, selling prices, costs and available options before building the OrderPilot catalog.
- Can we bring a furniture catalog into OrderPilot from a spreadsheet?Yes, OrderPilot imports product templates, options and values from a CSV using its defined layout.
- Can we move existing orders, deposits and paperwork into OrderPilot?Confirm the migration scope before relying on OrderPilot to carry over existing orders, deposits and paperwork.
- What help is available for staff learning OrderPilot?OrderPilot provides a setup list on Home, up to 7 steps that end with a test quote to yourself, and Academy guides for staff; each setup step links its guide.
- How do we contact OrderPilot support?Send a message from the Support page, or email support@meetorderpilot.com.
- What are OrderPilot's support hours and response times?Support is open 8 am – 6 pm Eastern Time, and a person replies to every message within 24 hours, often much sooner.
- Can we control what salespeople and warehouse staff can see?Yes, OrderPilot uses roles, permissions and assigned locations to control staff access within your Shopify store.
- What should we check about customer data and security before installing?Review OrderPilot's permissions, customer-data handling and retention requirements before installing it in your Shopify store.
- Can we keep our records if we stop using OrderPilot?Download the documents and reports you need before uninstalling OrderPilot, and export signature evidence separately.
- Can we start with showroom quoting before adding website features?Yes, OrderPilot's Shopify admin and POS workflows can be set up before website quoting.