What help is available for staff learning OrderPilot?

Getting started and supportUpdated 4 Nov 2026

Short answer

OrderPilot provides a setup list on Home, up to 7 steps that end with a test quote to yourself, and Academy guides for staff; each setup step links its guide.

Staff can practice the documented quote-to-delivery sequence with the products your store sells.

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Does duplicating a template make the copy available to sell?

No. Duplicate template creates a draft with (copy) after its title and keeps the copy hidden online.

It copies options, prices, bundles, locks, vendors, terms and requirements, along with commission and tax category. Review the copy, save its changes and activate it when staff should sell it.

Why is Collect deposit unavailable?

Collect deposit needs an eligible, created Shopify draft with Deposit orders enabled. The main sale must not already be placed or split into two parts.

Wait for Shopify sync to finish, and review any unpaid deposit request before creating another. Enable deposit orders in SettingsQuotes & ordersDefaultsDelivery & stock.

Is annual billing available for OrderPilot?

Yes, OrderPilot annual billing saves 10%. Essentials is $54, Growth is $81 and Professional is $108 per billed location per month, billed yearly. Compare the monthly and annual choices on the pricing page.

My product page says options aren't available online right now. What do I do?

Check the template's active state, online mode and sync status, then allow Shopify's storefront cache to refresh. Options for this product aren't available online right now means the page lacks usable published option information.

For Sync failed, fix the reported cause and choose Retry sync. If the configuration is too large, offer fewer values or shorten names and descriptions, then save.