Are text messages included in OrderPilot?
Text messages are included on OrderPilot Growth and Professional.
Growth includes 500 texts per month per billed location, and Professional includes 1,000. Essentials does not include texts.
Text allowances are pooled across locations and reset each calendar month. A text longer than 160 characters counts as 2 or more, according to the pricing page.
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People also ask
From other topicsWhere do I change the message after a customer requests a quote?
Edit Thank-you message under SettingsBrandingRequest sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.
The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.
Why does an option value show Included?
Included means the option value adds $0 to the template's base price. Cost is separate: a cost of $0 reads Free, while an empty cost means unknown. Check the template's override before changing the shared option price, because a template can use its own amount.
Open its own pageFull guide: Set option prices and track separate stock
Can I edit the text messages or send a one-off text?
No. OrderPilot's Quote SMS, Invoice SMS, and Quote follow-up SMS templates have fixed wording. Staff choose a template for an eligible status; they cannot edit its text or send a one-off text from an order.
Texting must also be available and set up for the store.
How does a customer stop text messages?
The customer replies STOP to stop OrderPilot texts. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also opt out. To restart texts, they can reply START, YES, or UNSTOP.
Text and email preferences are separate, so stopping texts doesn't unsubscribe the customer from email.