How does a customer stop text messages?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

The customer replies STOP to stop OrderPilot texts.

STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT also opt out. To restart texts, they can reply START, YES, or UNSTOP.

Text and email preferences are separate, so stopping texts doesn't unsubscribe the customer from email.

Full guideSend customers text messages

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Where do I change the message after a customer requests a quote?

Edit Thank-you message under SettingsBrandingRequest sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.

The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.

Open its own page Full guide: Style each customer page

Are text messages included in OrderPilot?

Text messages are included on OrderPilot Growth and Professional. Growth includes 500 texts per month per billed location, and Professional includes 1,000. Essentials does not include texts.

Text allowances are pooled across locations and reset each calendar month. A text longer than 160 characters counts as 2 or more, according to the pricing page.

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